Barton Insights Barton Insights

FAQs

General

Where are you based and which locations do you cover?

We coach or train clients all over the world by Skype, which works really well as you can connect with us from the comfort of your home or office.

We ourselves are based in London and travel within the UK or internationally for bespoke training as required.

What are your fees?

Fees for all Skype sessions are listed on our Virtual Services page and these can be purchased directly via PayPal. For training or coaching in person, please do contact us and we can discuss together the best solution for your needs and budget.

What is your cancellation policy?

For virtual Skype sessions, we have a 72-hour cancellation policy – any change or cancellation with less than 72-hours notice will not be eligible for a refund. Terms for bespoke training in person vary and are written into the contract.

Do you offer group training?

Absolutely. Our Virtual Services are intended for 1 or 2 people, but our training in person is totally bespoke, whether that is a private programme for an executive or a group session.

How do I do to get started?

For coaching or training in person, please email or call us.

For a Skype training or coaching session, you can pay and book in your time online from the Virtual Services page. Not all of our availability appears on the online calendar, so do email or call us if you don’t see a time slot that suits you. We also sometimes add short-notice availability.

We ask you to complete a questionnaire in advance, which ideally we need to receive from you at least 24 hours before we speak. So we recommend that you factor that in when scheduling your training or first coaching session. Allow a minimum of 10-minutes for this – for coaching, many people actually enjoy the preparation and can spend over an hour. It helps you to get the best from your session, so is well worth the effort!

Which languages do you train or coach in?

Our training and coaching is generally in English, but we sometimes work with interpreters for bespoke programmes in person. Please be reassured, we are also very used to working with people who speak English as a second language.

Cross-Cultural & Expatriate

Which country cultures do you cover?

Barton Insights offers an Introduction to Intercultural Communication training, which references several country cultures. Our Expatriate Transition Training is not country/culture-specific and therefore we work with expats relocating to or from any country. Based in London, we also specialise in British Culture training.

We do not offer off-the-shelf culture training for numerous countries – we prefer to specialise in what we are best at. However, we have a wide network and sometimes invite country expert presenters to participate in bespoke training programmes where required (e.g. for Brazil, Russia, India).

For international expat assignments, do you recommend pre or post arrival training?

There are really advantages to both and a lot depends on where you are going, how you feel about the relocation and how busy you will be on arrival. I usually recommend post-arrival Expat Transition Training OR pre-departure training with follow-up coaching on arrival in the destination country. Although it is advisable to meet within the first month or so of the relocation, people still find training/coaching beneficial several months into the assignment. If you are unsure, please just get in touch – we are happy to advise!

If I am relocating with my spouse/partner, should we take the training together?

You are most welcome to arrange the training as you wish. However, we strongly recommend that you take the Expatriate Transition Training together – it is a great opportunity to step back from the practicalities of the move and to reflect on the relocation and transition as a couple.

On the other hand, you may prefer to take any follow up expatriate coaching sessions separately so that you can really focus more on individual concerns, such as the new professional role or settling in as an accompanying spouse. Or you may prefer a combination of solo and joint sessions – it is entirely up to you.

Coaching

What is coaching?

Coaching is not therapy or counselling. Nor is it mentoring, in that a coach does not need to be familiar with your profession or field of expertise. A coach is actually likely to spend a lot of the session asking you questions – so be prepared! I certainly know from experience that my clients always have the answers themselves, or know where or how to find them. What a coach brings is a new set of questions to the ones you keep asking yourself. A coach is also skilled at listening and picking up on things you may not notice yourself – such as limiting beliefs, uncertainty, unhelpful patterns or even when you are visibly inspired. Read more in the Coaching section of our website or take a look at our ‘What is Coaching?’ video.

When and why do people work with a coach?

There can be a misconception that people only work with a coach when things aren’t going well, but it’s good to remember that even top athletes still work with a coach.

The one thing that all clients have in common, whether it’s for executive, expat or personal coaching, is that they want to set aside and dedicate time to themselves and their priorities, whatever they may be. Find out more in the Coaching section of our website.

Do I need personal, executive or expatriate coaching?

In reality, personal and professional topics often merge, especially as you determine the focus of each session and what you would like to discuss – the focus may change over time. One difference can be that Executive coaching is often funded by a company/organisation and they may have input into the objectives for the coaching.

If you are an expatriate, we ask you to please specify this when booking. Although many of the topics discussed may be personal or professional, we believe it is important and extremely helpful for you to work with a coach who has experience of expatriate, intercultural and transition issues.

How long are sessions and how many do I need? How often?

Sessions are generally an hour, although 90-minutes can be useful for a first session or if you are just planning a couple of intensive sessions.

How many sessions really depends on your budget and the purpose of the coaching. Even a couple of sessions can help in terms of gaining some clarity, although of course more are helpful for longer-term change and development (e.g. 5, 10 or more).

Sessions can be weekly, fortnightly, monthly or even quarterly and the frequency is likely to change over time. We tend to just schedule a session at a time. We are happy to advise in advance or you can decide as you go along.

Do you offer coaching in person?

We coach or train clients all over the world by Skype. We ourselves are based in London and travel within the UK or internationally for bespoke training or coaching as required. Please contact us and let us know what you might need.

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